Woodlands Business Centre

Lincoln Road



t: 01673 860 100


Our Privacy Policy

Ryland Design Services Ltd take the protection of your personal information very seriously and have controls in place to ensure that the information you in entrust to us will be held securely and processed in accordance with the new data protection laws which come into effect on the 25th May 2018, known as GDPR. Your personal data is any information relating to you from which you can be identified. The notice sets out:

  • How we will process any personal data that we collect from you and what it will be used for.
  • The information that you are entitled to receive from us when we collect your personal data.
  • Your rights under the General Data Protection Regulations (GDPR) in connection with the way we handle your personal data.

Ryland Design Services Ltd, the data controllers require your personal details to provide you with the services you have requested and to comply with our legal and professional duties. We collect information through face to face meetings, completion of fact finds and other relevant forms and documentation relating to the service we are providing. Other information is captured through our website www.rylanddesign.co.uk. At all times we will only collect the information relevant and necessary to allow us to provide our service to you, or to discharge our legal responsibilities.

The information that we will collect will include:

  • Personal information including name and contact details.
  • Home address and site address.
  • Email and phone numbers.
  • Information about particular circumstances which relate to the project.
  • Recording of telephone conversations in accordance with our standard requirements.
  • Build and development budgets.
  • On line profile and social media information and activities, based with your interaction with us and our website and social media.

The information we process

To collect and process various categories of personal information at the start of, and the duration of, your relationship with us. We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes required.

We will aim to:

  • Keep your personal data safe and only process it on a valid legal basis.
  • To keep our records up to date and delete or correct inaccurate personal data.

At all times we will only use the personal information gathered for the purposes for which it was given, we will not keep it longer than is necessary in accordance with our professional indemnity insurance, professional bodies requirements and HMRC requirements. The information will be securely destroyed at the appropriate time. All our data is securely held on site or through web hosting in the UK. If you instruct us to share the information with a data processor, for example, consultant, we will do so at your request, however, we will take reasonable steps to ensure that the information is protected.

Your information will be shared with:

  • Ryland Design Services Ltd staff.
  • Consultants necessary for the project.
  • Local Authority Planning Department.
  • Local Authority or private building control company.
  • Environment Agency.
  • Other consulting bodies.

We will never share or sell your personal data to any third party and we will only share the personal information with another party where we are, or you instruct us to do so.

Mareting Consents and Permission

We generally do not market to our customers, however, once your project has been completed if you do not wish to receive any general information from ourselves, please advise accordingly and notation will be added to the appropriate account. Of course you have the right to withdraw, change or amend your consent to receive direct marketing messages or updates. You can also ask us to update or correct your personal information at any time.

You may request that we delete your personal information if you believe that, we, no longer need to process your information for the purposes for which it was provided, we have requested your permission to process your personal information and you wish to withdraw your consent or we are not using the information in a lawful manner. At this time if you request that we delete your information we may have to suspend work on your behalf or advise that we do need to hold your details in line with our professional insurance and professional bodies requirements moving forward and would advise you of the date it can be removed in line with our legal requirements.

Our principle address is Ryland Design Service Ltd, Woodlands Business Centre, Lincoln Road, Welton, Lincoln, Lincolnshire, LN2 3PZ.


18th May 2018